Customer Service
Orders
After your order is placed, you will receive an email confirming your order.
If you do not receive this within 24 hours, please contact us at butterfieldrecordsnyc@gmail.com, and we will respond the next business day.
After the order is shipped, you will receive a second email confirming the shipment and a tracking number to track your shipment.
Shipping
Shipping to Continental U.S.We offer free standard shipping on all items shipped to states in the continental US. Please allow 5 to 11 days for delivery.
Shipping to International, Alaska, & HawaiiYou are responsible for any duties and taxes may apply depeneding on your shippiing address, and is not added to the total during checkout on this site. We currently only offer shipping for wearable art items outside of the continental U.S.
| Zone | Shipping Cost | Delivery Date Range |
|---|---|---|
| Alaska & Hawaii | $3.99 USD | 5 to 11 working days |
| Canada | $6.49 USD | 4 to 7 working days |
| Europe | $4.39 USD | 7 to 15 working days |
| Switzerland | $9.99 USD | 7 to 15 working days |
| Australia | $6.99 USD | 4 to 21 working days |
| New Zealand | $6.99 USD | 6 to 21 working days |
| Japan | $4.39 USD | 6 to 15 working days |
| South Korea | $5.99 USD | 8 to 17 working days |
Returns
Returns are only available for customers who's shipping address is within the continential U.S.
If for any reason you are not completely satisfied with your purchase, you may return the unused item, still in the original packaging, to the address printed on the packaging, within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 30 days after we receive the returned merchandise.
To initiate a return, please contact us at butterfieldrecordsnyc@gmail.com along with the reason for the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Downloadable files
To complete your return, we require a copy of your order confirmation email.
There are certain situations where only refunds are not granted
- Vinyl records with obvious signs of use
- Any item not in its original condition or damaged for reasons not due to our error
- Any item that is returned more than 30 days after delivery
If you would like to initiate a return, please contact us at butterfieldrecordsnyc@gmail.com with the subject "Return Request," and include the following information:
- Your order number or copy of your order confirmation email
- Your reason for requesting a return
Customers are responsible for shipping charges on returns.
Creating an Account
To create an account click on the link below, and be sure to enter the same email address entered when you placed your order: Create an Account
Creating an account on this site will allow you to review your order(s) and edit addresse(s).
If you have created an account on this site, you can login here or click on the account button on top navigation.
Contact Us
For any general inquiries or questions about orders placed on this website contact us at butterfieldrecordsnyc@gmail.com.